SEATTLE, Wash. — digital signage company .advancedMethod, in cooperation with Tandberg, is gearing up to demonstrate an interactive kiosk/video conference experience at this year’s InfoComm that will allow instant video contact with a subject expert or an interpreter at the touch of a button.
The system offers a retailer, mass transit hub, or any other customer facing facility the ability to have an “instant expert” on hand at any time. It can be used anywhere a retailer or organization needs more of a presence without hiring additional employees.
By touching any of the custom buttons on the Instant Expert/Translation Station, a user can instantly be connected to a pre-determined expert at any location in the world. Buttons can be customized to fit a company or organization’s specific needs. For example, one can have an instant translation into a foreign language in order to provide a lost traveler with the ability to communicate in his/her native language. When it is not in use the Instant Expert is automatically turned into digital signage using .advancedMethod’s express system.
Instant Expert can also provide businesses running with fewer personnel due to the current economic situation the capability of having one employee in a central location become the go-to expert for many sites, reducing local staffing costs. By offering retail store customers the ability to communicate via a world class HD video conference connection with an expert on a company’s product; organizations can now offer their clientele a world of better service at a great reduction in staffing.
First seen at Infocomm 2006 as a concept, the system has undergone many improvements and is now ready for market. The solution is made possible by a partnership with Tandberg’s video conferencing system, the 1700 MP.
Source link: InfoComm: .AdvancedMethod, Tandberg partner to provide live experts through digital signage